Refund policy
At VittaHealth, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Please note that for health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed and credited to your original payment method within 5–10 business days, depending on your financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product received
- Photos showing the damage, defect, or incorrect item
Upon verification, we will offer a replacement or a full refund at no additional cost.
Order Cancellation
Orders may be canceled within 24 hours of purchase. After this period, orders may have already entered processing or shipping stages and cancellation cannot be guaranteed.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
Lost Packages
If your package is lost in transit, please contact our support team. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
VittaHealth Customer Support
Email: rcorduvaa1@gmail.com
Website: Vittahealth.store
Thank you for choosing VittaHealth. We appreciate your trust and are committed to providing high-quality products and excellent customer service.